Warranty /Policies
Ordering Products
VPI accepts orders from its dealers via telephone, fax, and the VPI website.
Phone : 877-874-3554
Fax : 321-267-5582
www.valueprovidersinc.com
VPI will send an order acknowledgement via fax including freight charges for your final approval before shipping. This acknowledgement will be sent to the dealer within twenty-four (24) hours of order validation.
Once an order for stock product has reached Shipping status and is in the process of being packaged and shipped, changes (adds, deletes, qty or item changes) to the order will not be accepted.
If it is necessary to change or cancel an order for a non-stock item VPI must be notified immediately, within same business day of the acknowledgement date.
Forecast Ordering
VPIs goal is provide our dealers with VPI products at factory pricing. Dealers are encouraged to forecast their product orders 60 days in advance. By doing this, VPI will continue to bring low pricing to the dealers without the overhead costs. If the forecast order is not placed, the dealer cannot expect that all of the products will be available when needed.
Terms of Sale
VPI terms are Net 30 days from the invoice date. If the client pays before the 30 days, 20% off of the website price will be given back to the dealer on a revolving credit card account. A finance charge of 2% will be charged on outstanding balances which are 30 days past the invoice date. Orders will not be shipped on delinquent accounts. VPI reserves the right to terminate open account credit at any time. If default of payment occurs, then customer agrees to pay any and all attorneys fees and collections costs.
Shipping Information
All warehouse shipments from VPI are F.O.B. Titusville. This means that the title of product transfers to the buyer at the time the product leaves the VPI shipping dock or manufacturing location. All orders will be shipped UPS, FEDEX or DHL.
VPI will charge a flat fee for each requested ship to location on an order. Residential drop shipping for many products is also available at an estimated shipping fee.
Premium shipping requests will be billed to the Dealer at published transportation rates.
A Dealer may obtain a Proof of Delivery directly from the carrier, or through the VPI sales department. All requests for a Proof of Delivery must be made within ninety (90) days of the invoice date.
Warranty Information
VPI warrants its products to be free from defects in materials and workmanship. Refer to the warranty packaged with each product to determine the exact coverage for that particular product. Service parts are covered under a six (6) month limited warranty.
During the warranty period, any defective product shall be repaired or replaced, at VPIs option. The warranty does not include any labor incurred in the replacement part installation or repair of a defective product. Any defective products must be returned to VPI prior to replacement.
A copy of the Bill of Sale issued to the purchaser of a product may be required prior to processing a warranty claim.
VPI does not warrant goods that have been misused or abused. Refer to the product warranty for complete details. VPI does not warrant products in which the patient has exceeded the weight limit.
Receiving Products / Freight Damage Handling / Claims
Before signing for a shipment, inspect all cartons for visible damage and verify that the quantity received / damaged is correct on the delivery receipt. Accept the shipment.
If shipment is damaged :
- Indicate the quantity and nature of the damage (for ex., carton torn or crushed) on the delivery receipt
- Have the delivery driver sign the receipt.
- Contact the VPI Sales Department within 48 hours of receiving the products
- Failure to give such notice shall constitute acceptance of product and waiver of claims process.
- Failure to note damages upon delivery will lead to denial of freight claim.
Retain all original cartons and packaging materials. VPI will arrange for the freight carrier to inspect any freight-damaged products and will order replacement products, at your request.
VPI will process a credit based on the freight carrier's findings.
Refused Shipments / Reconsignment
It is the responsibility of the dealer to contact VPI within 2 business days of the attempted delivery to inform VPI that a shipment has been refused. Refusing a shipment in full or part does not guarantee a credit to the consignee.
If the consignee refuses the shipment, the carrier will return the product back to the original shipping location.
The shipping location will forward these items to VPI
The refused shipment will undergo one or all of the following :
- RMA (Returned Merchandise Authorization) assignment in accordance to RMA assignment policy
- Returned to Consignee when applicable
Allow for thirty (30) days to process any RMA associated with a refused shipment order
If a reconsignment of shipment is necessary, and it is found the fault of VPI, then VPI will pay reconsignment charges and have the freight delivered to the original specified location.
If a reconsignment is necessary, and it is found to be the fault of the consignee, then the consignee must accept and receive delivery of the shipment. Once the shipment is received, the consignee can negotiate a redelivery of the product at the consignee's expense.
Returning Products
A Returned Merchandise Authorization number (RMA) is required for all returns and may be obtained by calling VPI Sales Department at 877-874-3554.
Notification of shortages and/or damages must be made within 48 hours of receipt. All returns for credit require a Return Goods Authorization number (RMA#) from the VPI Customer Service Department. This number is valid for 30 days. A copy of the invoice must accompany the return for proper credit to be issued. All goods will be inspected prior to issuing a credit. Returns on stocked items due to errors in ordering or overstocks, when returned in resalable condition will receive :
- Full credit for returns within 14 days.
- 15% restocking charge for returns within 15-45 days.
- Returns over 45 days or for any returns of Special Order items, please call Customer Service.
Shipping charges on all returned goods will be incurred by the customer.
Any product returned for credit to VPI without an authorized Return Merchandise Authorization number (RMA) clearly printed on the outside shipping label, will be refused. VPI will not process, handle and ship, any unauthorized return item(s), back to the shipper.
During this thirty (30) day period, VPI reserves the right to either send material out for repair/replacement or, if deemed appropriate, issue a RMA for a full refund. Beyond this period all issues relating to defective materials and workmanship will be covered under the product warranty conditions.
A RMA for customer "convenience returns" on unopened, stock items will also be issued within thirty (30) days of invoice date but are subject to a 15% restocking fee. Upon evaluation, convenience returns may be rejected because of the physical condition of the items.
Only items in full, complete and unopened cases with original packaging are returnable. Products that have been used cannot be returned. VPI will not be responsible for return transportation and any such charges may be deducted from any credits issued.
Once an RMA is issued, it is valid for thirty (30) days from the date of issue. The RMA must be clearly and legibly printed on the outside of all return packaging and should be referenced on packing slip and/or bills of lading.
Value Providers Inc. reserves the right to inspect all returned products and parts for the following :
- The returned item matches the part number &/or the Serial Number attached to the RMA.
- Verify the customer reported reason for which the RMA was issued.
- Inspect for freight damage, its origin, original packaging and documentation.
This policy supersedes all previous Return policies issued by VPI and will apply in all cases, VPI reserves the right to change this policy and any products herein without notification.